Man With Van Old Ford Service Terms and Conditions

These Terms and Conditions apply to all bookings made with Man With Van Old Ford and govern the provision of removal, transport, loading, unloading, and related van-based services. By requesting a quote, confirming a booking, or allowing work to begin, the customer agrees to be bound by these terms. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or any person acting on the customer’s behalf.

These terms are intended to set out a clear and fair framework for the use of our man with van services. They are designed for domestic and commercial jobs of varying size, including single-item transport, partial loads, and general moving support. Nothing in these terms affects your statutory rights under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

The scope of service will depend on the details confirmed at booking. Any change to the scope, access conditions, load size, collection points, or delivery requirements may affect timing, manpower, vehicle suitability, and price. Customers are responsible for ensuring that the information they provide is accurate and complete before the job starts.

Booking process

Bookings may be requested by telephone, email, or any other accepted method of communication. A booking is not confirmed until we have accepted the request and, where applicable, received any required deposit or written confirmation. We may decline a booking at our discretion, including where the job appears unsafe, unlawful, outside our service capabilities, or materially different from the information supplied.

When making a booking for man and van services, you must provide accurate details including the pickup and delivery addresses, a description of items, floor level, parking arrangements, access restrictions, and any special handling needs. If stairs, long carries, lift restrictions, narrow access, or unusually heavy items are involved, you must tell us in advance. Failure to disclose relevant information may result in additional charges, delay, refusal to carry the item, or cancellation of the job.

All time estimates are given in good faith but are approximate only. Arrival times may vary due to traffic, weather, previous job overruns, road conditions, or circumstances beyond our control. We will use reasonable efforts to attend within the agreed time window, but we do not guarantee exact timings unless expressly agreed in writing. If your move requires a specific time slot, you should notify us at the point of booking.

It is your responsibility to ensure that someone authorised is present at both collection and delivery, unless we have agreed otherwise. Where access is unavailable, items are not ready, or the customer is absent, additional waiting time, rescheduling fees, or a failed-service charge may apply. Any instructions given on the day must be consistent with the original booking information. We may refuse instructions that materially increase risk, exceed the agreed service scope, or compromise the safety of people or property.

We may, at our discretion, require photographs, inventories, or further information before confirming a booking for a man with van Old Ford service. This helps us assess the right vehicle, manpower, and equipment. Any quote is based on the information provided and may be revised if that information changes or proves incomplete.

Payments

Unless otherwise agreed, payment is due on completion of the service on the same day. We may require a deposit for certain jobs, especially longer-distance work, same-day requests, larger loads, or services requiring advance planning. Any deposit is used to secure the booking and may be non-refundable in accordance with the cancellation terms below.

Prices may be quoted as a fixed fee, hourly rate, or a combination of both. If the booking is based on an hourly rate, billing typically begins when the vehicle and crew arrive at the agreed collection point or at the stated start time, whichever is later, and continues until the service is complete, including reasonable waiting time, travel between agreed locations, loading, unloading, and unavoidable delays within the customer’s control. Where a fixed price has been agreed, this is based on the specified scope only.

Additional charges may apply where the job differs from what was agreed at booking. Examples include extra items, unexpected stairs, additional stops, parking restrictions, congestion, significant waiting time, overrun beyond the booked duration, or the need for extra labour, equipment, or vehicle capacity. Any such charge will be communicated as soon as reasonably practicable. If payment is not made when due, we may charge interest and reasonable recovery costs in accordance with applicable UK law.

Cancellations and rescheduling

You may cancel or reschedule a booking by giving us notice as early as possible. Cancellations made within the agreed notice period may be entitled to a refund of any deposit, subject to any genuine costs already incurred. Cancellations made late, or after the vehicle has been dispatched, may result in a cancellation fee to cover lost time, fuel, labour, or administration.

If you request a change to the date, time, or scope of the service, we will try to accommodate it, but changes are subject to availability. Where a new booking is required, the original quote may no longer apply. We reserve the right to cancel or suspend a booking if the customer breaches these terms, provides false information, fails to pay any required deposit, or creates an unsafe or unlawful working environment.

We may also cancel or delay a job due to events outside our reasonable control, including severe weather, vehicle breakdown, road closures, accidents, illness, strikes, civil disruption, or legal restrictions. In such cases, we will aim to notify you promptly and may offer a revised time, alternative vehicle, or refund of any sums paid for work not performed, depending on the circumstances.

Liability

We will take reasonable care when handling your items and property. However, our liability is limited to loss or damage caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, ordinary wear and tear, hidden defects, inadequate packaging, or issues arising from the inherent nature of the items being transported.

Unless otherwise agreed in writing, you are responsible for properly packing, securing, and protecting fragile, valuable, or specialist items. This includes, where relevant, dismantling furniture, removing loose parts, emptying drawers, disconnecting appliances, protecting surfaces, and ensuring items are safe to move. We may refuse to move items that are unsafe, improperly prepared, or likely to cause damage to people or property.

Our team may assist with lifting and loading, but you must inform us in advance of any particularly heavy, awkward, or high-value item. Certain goods may require specialist handling or may be excluded from transport altogether. We do not accept liability for loss or damage to items of exceptional value unless the nature and value of those items have been disclosed beforehand and we have agreed in writing to transport them.

Waste regulations

If our Man With Van Old Ford service includes waste removal, you must ensure that all waste presented for collection is lawfully transferable and accurately described. We only accept waste that we are legally permitted to carry, and we reserve the right to refuse any load that appears hazardous, contaminated, improperly sorted, or otherwise non-compliant with UK waste requirements. This includes, without limitation, asbestos, chemicals, clinical waste, pressurised containers, batteries, tyres, paint, oils, and electrical items that require specialist disposal unless prior arrangements have been made.

You must not ask us to dispose of controlled, prohibited, or misdescribed materials. If waste is found to be mixed, misdeclared, or unsafe, we may refuse collection or segregate the load at your cost where lawful and practical to do so. Any customer requesting waste removal warrants that they have the right to transfer the waste and that all information supplied about it is accurate. We may ask for evidence, photographs, or further details before accepting the job.

Where waste is removed as part of a broader man and van service, the customer remains responsible for separating any items that are to be retained from those to be disposed of. We will not be liable for the accidental disposal of items that were not clearly identified as items to be kept, where the customer failed to distinguish them. We will handle waste only in accordance with applicable environmental and transport obligations and may use licensed transfer or disposal facilities where required.

Customer responsibilities

You must ensure safe and suitable access to the collection and delivery premises. This includes arranging parking where necessary, obtaining any permits or permissions, informing neighbours or building management if required, and providing any codes, keys, or access instructions in advance. If parking restrictions, access limitations, or property rules prevent us from completing the job efficiently, any resulting delay or additional cost may be charged to you.

All items must be ready for collection at the agreed time unless we have agreed to help with packing or preparation. You are responsible for removing personal data from electronic devices before transport. We do not accept responsibility for data loss, software issues, account access problems, or failed appliances unless caused by our negligence and capable of proof. If you ask us to move disconnected appliances, you must ensure they are safe and drained where relevant.

You must not include illegal, stolen, dangerous, or prohibited goods in any load. We may inspect items where necessary to ensure compliance with law and safety requirements. If we reasonably suspect that items are unlawful or unsafe, we may refuse to carry them and may notify the appropriate authorities where required by law.

Claims and complaints

Any claim for loss, damage, or incomplete service should be raised as soon as reasonably possible after the issue is discovered. You may be asked to provide photographs, invoices, or other evidence to support a claim. We will review claims fairly and in good faith. Our aim is to resolve issues proportionately and without unnecessary delay.

Where we accept responsibility, our liability will normally be limited to the reasonable repair or replacement cost of the affected item, subject to any contractual or legal limitations and subject to proof of value. We will not be liable for indirect or consequential losses such as loss of profit, missed appointments, loss of business, loss of enjoyment, or emotional distress, except where such exclusion is prohibited by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If any dispute arises, both parties should first attempt to resolve it by reasonable discussion and the exchange of relevant information.

Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales, unless the mandatory laws of another part of the United Kingdom apply to your specific case. The parties agree that the courts having jurisdiction under the applicable law will determine any unresolved dispute.

These terms are intended to provide a fair balance between customer protection and operational clarity for a man with van provider. They may be updated from time to time to reflect changes in law, operational practice, or service scope. The version in force at the time of booking will apply to that booking unless a change is required by law.

Final provisions

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are authorised to enter into the agreement on behalf of anyone whose items are being moved or disposed of. These terms form the whole agreement between the parties in relation to the service, unless any variation has been agreed in writing.