Man with Van Old Ford Privacy Policy
This Privacy Policy explains how Man with Van Old Ford collects, uses, stores and protects personal data when providing man with a van and related services. It applies to all Man with Van Old Ford customers and prospective customers in the Old Ford area, including individuals and businesses who contact us, request a quotation or use our services.
We are committed to processing personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act, and to being open and transparent about our data practices.
Who we are and scope of this policy
Man with Van Old Ford is a local transport and removal service operating in and around the Old Ford area. For the purposes of data protection law, we act as the data controller in respect of the personal data described in this Privacy Policy.
This Privacy Policy covers personal data processed through our bookings, quotations, customer service interactions and the provision of our services. By engaging with us, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We collect and process different types of personal data depending on your interactions with us. The types of information we may collect include:
Identification and contact details: name, address, collection and delivery addresses, postcode, and any additional contact locations you provide;
Contact details: telephone number, mobile number and any other contact details you choose to share;
Service information: details about your removal or transport needs, property access details, parking information, inventory of items to be moved and any relevant notes you provide regarding the job;
Booking and transaction information: records of quotes requested, jobs booked, dates and times of services, payment method used, amounts charged and related billing records;
Communications: information contained in emails, enquiry forms, calls or messages you send to us, including feedback and complaints;
Technical and usage information: limited technical information such as the date and time you visit our website, the pages you view and how you interact with our online content, where such information is available.
How we collect personal data
We obtain personal data directly from you when you:
Request a quote or make a booking;
Communicate with us by phone, in writing or via online forms;
Provide instructions to our driver or staff on the day of the job;
Leave feedback or submit a complaint;
Browse our website or engage with any online forms we may provide.
We may also obtain limited information about you from third parties where this is necessary to provide our service, for example where a letting agent or business contacts us on your behalf and provides your contact details and service information.
Lawful bases for processing
We rely on the following lawful bases under data protection law to process personal data:
Contract: to take steps at your request before entering into a contract, and to perform our contract with you. This includes processing necessary to provide quotations, manage bookings, carry out removals and transport services and handle payments.
Legitimate interests: to pursue our legitimate business interests where these are not overridden by your rights and freedoms. This includes managing customer relationships, responding to enquiries, improving our services, protecting our business, preventing fraud and maintaining records of past jobs.
Legal obligations: to comply with legal and regulatory requirements, such as accounting, taxation and insurance obligations.
Consent: where required by law, for example if we ever wish to send you specific types of marketing communications and you have chosen to receive them. When we rely on consent, you may withdraw it at any time.
How we use personal data
We use the personal data we collect for the following purposes:
To provide quotations, confirm availability and manage booking requests;
To plan, organise and deliver our man with a van and related services;
To communicate with you about your booking, including sending confirmations, updates or changes to arrangements;
To process payments and maintain financial and administrative records;
To respond to enquiries, feedback and complaints;
To manage our relationship with regular and business customers;
To improve our services, training and customer experience;
To protect our rights, property and safety and that of our staff and customers;
To comply with legal and regulatory obligations.
Data sharing and processors
We do not sell your personal data. We may share limited personal data with third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law.
Categories of recipients and processors may include:
Service providers who act as data processors and provide services such as payment processing, secure data storage, accounting support, website hosting or IT and communication services. These providers are only permitted to process personal data on our behalf and under our instructions, and must implement appropriate safeguards.
Professional advisers such as accountants, legal advisers or insurance providers, where necessary to manage our business, obtain professional advice or handle claims or disputes.
Public authorities, regulators, law enforcement or courts where we are required to share personal data to comply with a legal obligation or to establish, exercise or defend legal claims.
In the event of a business restructuring, merger or transfer, limited personal data may be shared as part of the process, subject to appropriate confidentiality obligations.
International transfers
Our primary data processing activities take place within the United Kingdom. If we ever need to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or transferring to countries that have been recognised as providing an adequate level of data protection.
Data retention
We keep personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to meet legal, regulatory, tax, accounting or reporting requirements.
In general:
Quotation and enquiry records are typically kept for a period that allows us to respond to your request, follow up and maintain business records;
Booking and service records, including invoices and payment information, are usually retained for a number of years to meet tax, accounting and insurance obligations;
Communications related to complaints, claims or disputes may be retained for longer where necessary to establish, exercise or defend legal rights.
When personal data is no longer required, we will securely delete or anonymise it.
How we protect personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, damage or disclosure. Measures may include access controls, secure storage, staff awareness and restricting personal data to those who need it to perform their role.
Your data protection rights
As a data subject, you have a number of rights in relation to your personal data under data protection law. These rights apply to all Man with Van Old Ford customers in the area, subject to certain conditions and exemptions. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in specific situations, such as while we verify its accuracy.
Right to data portability: in some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, or ask that it be transmitted directly to another controller where technically feasible.
Right to object: you can object to processing carried out on the basis of our legitimate interests, including certain types of profiling. We will stop processing unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
Exercising your rights and contact
If you wish to exercise any of your rights or have questions about this Privacy Policy or how we handle personal data, you can contact us using the usual contact details you use to book or communicate with Man with Van Old Ford. We may need to confirm your identity before responding to a request.
You also have the right to lodge a complaint with the UK data protection regulator if you are concerned about how we process your personal data. We would, however, appreciate the chance to address your concerns directly in the first instance.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practice. Any updates will apply from the date they are published. You should review this Privacy Policy periodically to stay informed about how we process personal data.
