Man with Van Old Ford Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Old Ford provides man and van, removals, collections, deliveries and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Customer means the individual, business or organisation that makes a booking with us or uses our services.
Company means Man with Van Old Ford, providing man and van and removal services.
Services means any transport, removal, delivery, collection, loading, unloading, packing, or related services provided by the Company.
Goods means any items, boxes, furniture, personal effects, equipment or materials that are the subject of the Services.
Booking means a confirmed request for Services agreed between the Customer and the Company, including date, time, locations, vehicle and price.
Vehicle means any van or other vehicle used by the Company to perform the Services.
2. Scope of Services
The Company provides man and van and related removal services for domestic and commercial Customers, including but not limited to local moves, collections, deliveries and small-scale relocations within its general operating area.
The specific scope of each job, including the locations, access details, number of personnel, vehicle size, and any additional services such as packing or furniture assembly, will be agreed at the time of booking based on the information provided by the Customer.
The Company reserves the right to decline any booking or to refuse to carry particular Goods if they are unsafe, illegal, excessively heavy, inadequately packed, or otherwise unsuitable for transport.
3. Booking Process
All bookings are subject to availability and are only confirmed once the Company has accepted the Customer's request and provided written or verbal confirmation of the agreed date, time, service details and price.
The Customer must provide accurate and complete information at the time of booking, including:
Full collection and delivery addresses and any additional stops.
Parking and access information at all locations, including restrictions such as controlled parking, height limits, narrow roads or stairs.
A clear description of the Goods, including approximate volume, key items, any fragile or high-value items and any items that require special handling.
Any time restrictions, building access requirements, lift usage or booking, and any other relevant information that may affect the performance of the Services.
If the information provided by the Customer is incomplete or inaccurate, the Company may adjust the price, require additional time or resources, or in some cases be unable to complete the job as originally booked.
4. Estimates and Pricing
Prices may be quoted on an hourly rate, fixed fee or a combination of both, depending on the nature of the job and what is agreed at the time of booking.
Any estimate given prior to the job is based on the information supplied by the Customer. If the actual work differs in volume, distance, access or complexity, the Company reserves the right to amend the final charge accordingly.
Waiting time, additional stops, extra loading or unloading, and any changes requested by the Customer on the day may incur additional charges at the applicable hourly or agreed rate.
Parking charges, congestion or emission zone charges, tolls, ferry costs, and other third-party costs directly related to the journey will be payable by the Customer and may be added to the final invoice if not paid directly on the day.
5. Payments and Invoicing
Unless otherwise agreed in advance, payment is due immediately upon completion of the Services on the day of the job.
The Company may require a deposit at the time of booking, particularly for longer jobs, peak-time bookings or larger moves. Any required deposit and its amount will be communicated before the booking is confirmed.
Accepted payment methods will be confirmed by the Company and may include cash, bank transfer or card payment, subject to availability and any applicable processing conditions.
Where invoicing has been agreed for business Customers, payment terms will be set out on the invoice. If no specific terms are stated, payment is due within 7 days of the invoice date.
Late payments may incur interest and administrative charges in accordance with applicable UK law. The Company reserves the right to withhold or suspend Services if payment terms are not met.
6. Cancellations and Changes
The Customer may cancel or amend a booking by contacting the Company as soon as possible.
Cancellations made more than 48 hours before the agreed start time will generally not incur a cancellation fee, unless a special arrangement or non-refundable cost has been agreed with the Customer.
Cancellations made within 24 to 48 hours of the agreed start time may incur a cancellation fee of up to 50 percent of the estimated or agreed job price, at the Company's discretion, to cover lost booking time and preparation costs.
Cancellations made within 24 hours of the agreed start time, or failure to be present or contactable at the collection address at the start time, may be treated as a same-day cancellation and may be charged up to 100 percent of the estimated or agreed job price.
Where reasonable, the Company will attempt to reschedule rather than cancel, subject to availability. Any difference in price between the original and new booking may be payable by the Customer.
7. Customer Responsibilities
The Customer is responsible for ensuring that:
All Goods are properly packed, labelled and ready to be moved at the agreed start time, unless packing services have been separately agreed.
All fragile items are adequately protected, and any special handling requirements are clearly communicated to the Company before the job begins.
Suitable parking arrangements are in place for the Vehicle at both collection and delivery addresses, and any necessary permits or permissions are secured in advance.
Access is safe and adequate for the Vehicle and for manual handling of Goods, including clear walkways, staircases and lifts, where applicable.
Someone authorised by the Customer is present at both collection and delivery locations to oversee the move, give instructions and check the Goods.
The Customer is responsible for any parking penalties or fines incurred as a direct result of inadequate information, lack of permits or instructions from the Customer to park in a restricted area.
8. Company Responsibilities
The Company will carry out the Services with reasonable care and skill, using personnel who are reasonably competent and vehicles that are suitable and maintained to a reasonable standard.
The Company will make reasonable efforts to arrive at the agreed time. However, arrival times are estimates only and may be affected by traffic, road conditions, weather, accidents, breakdowns or other factors beyond the Company's control. The Company will not be liable for any indirect losses arising from delays, but will keep the Customer informed where possible.
The Company reserves the right to use additional or replacement vehicles and personnel if necessary to complete the job efficiently and safely.
9. Exclusions and Limitations of Liability
The Company will take reasonable care when handling and transporting Goods. However, the Company's liability for loss of or damage to Goods is subject to the exclusions and limitations set out in this clause.
The Company will not be liable for:
Loss or damage arising from the Customer's failure to pack Goods safely or adequately.
Loss or damage to fragile or high-value items not disclosed to the Company in advance.
Loss or damage resulting from defective or unsuitable packaging supplied by the Customer.
Loss or damage to items which are manufactured from brittle or easily damaged materials, such as glass, stone, ceramics, or thin plastics, unless caused by the Company's negligence.
Indirect or consequential loss, including loss of profit, loss of income, loss of business, loss of opportunity or any similar types of loss, whether arising from delay, damage, loss of Goods or otherwise.
Loss of or damage to items of sentimental value, antiques, works of art, jewellery, important documents, money or similar items unless their nature and value have been declared and specifically accepted by the Company in writing before the job has begun.
The Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lesser of the reasonable replacement cost of the item or a reasonable proportion of the overall job price, unless otherwise agreed in writing.
Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
10. Prohibited and Restricted Items
The Company will not transport illegal goods, hazardous materials or substances, including but not limited to explosives, flammable liquids or gases, toxic chemicals, firearms, drugs, or items that are otherwise restricted under UK law.
The Company may refuse to carry cash, securities, high-value jewellery, important documents, perishable goods or live animals unless specifically agreed in writing before the booking is confirmed.
If any prohibited or unsafe items are discovered during the job, the Company may suspend or cancel the Services and the Customer may be liable for any resulting costs, losses or damages incurred by the Company.
11. Waste Regulations and Disposal
The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste carrier and will not remove household or commercial waste that is intended for disposal unless such service has been expressly agreed in advance and complies with applicable regulations.
Where the Customer requests removal of items for disposal, it is the Customer's responsibility to ensure that such items are lawful to dispose of, are not hazardous, and that any required documentation or consents are available. The Company reserves the right to refuse to take any items it reasonably believes are hazardous, illegal or not suitable for standard disposal channels.
The Customer must not request or encourage the Company to dispose of items in an unlawful manner, such as fly-tipping or dumping. The Company will only dispose of items through lawful and appropriate means where such disposal has been agreed and any additional charges have been accepted by the Customer.
Any waste disposal charges, recycling centre fees or similar costs will be payable by the Customer in addition to the removal service charges, where applicable.
12. Delays and Events Beyond Our Control
The Company is not liable for any failure to perform, or delay in performance of, any of its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to traffic incidents, road closures, extreme weather, accidents, vehicle breakdowns, strikes, civil disturbances or public emergencies.
In such circumstances, the Company will make reasonable efforts to minimise delay and to contact the Customer to agree a revised time or alternative arrangements where possible.
13. Complaints and Claims
If the Customer has any concerns or complaints about the Services, they should raise them with the driver or operative at the earliest reasonable opportunity on the day, so that issues can be addressed promptly where possible.
Any formal complaints or claims for loss of or damage to Goods should be notified to the Company as soon as reasonably possible, providing full details of the issue, the Goods affected and supporting information. The Company may request photographs, receipts or other evidence to assess the claim.
The Company will investigate complaints in good faith and will respond within a reasonable time. Where appropriate, the Company may offer repair, replacement, a partial refund or other suitable remedy, subject always to the limitations of liability set out in these Terms and Conditions.
14. Data Protection and Privacy
The Company will collect and use personal information about the Customer, such as name, address, contact details and job details, for the purpose of administering bookings, providing Services, processing payments and managing customer relationships.
The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to perform the Services, process payments, comply with legal obligations or with the Customer's consent.
15. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking.
Any changes that materially affect the Customer's rights or obligations will not apply retrospectively to confirmed bookings unless required by law.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By confirming a booking or using the Services of Man with Van Old Ford, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
